If your purchased goods didn't meet up to your expectations, you have the right to return or exchange your product(s) within 14 days of delivery.
Once we receive your returned goods, we will notify you by email. After this notification, it can take up to 10 working days to receive your refund.
- Please download, print off, and complete our return form here.
- Ensure your products meet the conditions outlined below and package them carefully.
- Please add your original invoice and clearly mark the package as 'RETURN' to prevent the application of any import taxes and duties. We do NOT accept any returns that hold us accountable for paying import taxes and duties.
- Enclose your completed return form and return your order in-store or ship your product(s) to the following address:
1017 HJ, Amsterdam
- Underwear and swimwear can NOT be exchanged or returned due to hygienic reasons.
- All items must be returned unused and in their original condition, with all original tags and packaging intact.
- We are not able to refund or exchange any returned items that do not meet the above requirements. You will be notified by email in case your return is rejected due to these reasons.
- Special releases can have different return policies due to the risk of fraud and reselling. These special return policies are always stated in the product description.
- Your return has to be received by us within 14 days of your delivery.
- We do not refund return shipping costs and customs tax/duties.
- If you refuse your package, return shipping costs will be your responsibility.